Where we deliver
We currently deliver to serviceable addresses within India. Availability may vary by PIN code, carrier coverage, local restrictions and the type of product ordered.
Processing and dispatch
Orders are usually processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays begin processing on the next business day.
During launches, promotions or exceptional demand, processing may take longer. We will contact you if a material delay affects your order.
Delivery estimates
Standard delivery generally takes 3–7 business days after dispatch. Remote locations may take longer. Delivery dates are estimates rather than guarantees because weather, carrier operations, public holidays and local disruptions can affect transit.
Charges and tracking
The delivery charge applicable to your order is displayed at checkout before payment. When your order is dispatched, tracking details will be sent to the email or phone number provided at checkout where supported by the carrier.
Address and delivery attempts
Please provide a complete address, correct PIN code and reachable phone number. Contact us immediately if you notice an error; an address cannot always be changed after dispatch.
If delivery fails because the address is incomplete, the recipient is unavailable or the parcel is refused, additional reshipping charges may apply after the order returns to us.
Missing or delayed parcels
If tracking has not updated for several business days or a parcel is marked delivered but cannot be found, check with household members, neighbours and building reception before contacting us. We will then raise an investigation with the carrier.
Damaged deliveries
Photograph visible parcel damage before opening where possible. Report damage or missing contents within 48 hours of delivery with your order number and photographs so we can help under our Refund Policy.