Information we collect
We collect information you provide when you create an account, place an order, contact support or subscribe to updates. This may include your name, email address, phone number, delivery and billing addresses, order history and the messages you send us.
We may also receive technical information such as your device type, browser, IP address and activity on the site. This helps us keep the service secure and understand how it is used.
How we use information
- To process payments, fulfil orders and provide delivery updates.
- To respond to questions, returns and customer-support requests.
- To maintain accounts, prevent fraud and protect the website.
- To improve our products, content and shopping experience.
- To send marketing only where you have chosen to receive it.
Payments and service providers
Card and payment credentials are processed directly by our payment partners and are not stored by Bharat Homeopathy. We share limited information with providers that help us operate, including payment processors, delivery partners, hosting services and customer-support tools.
These providers may use your information only to perform services for us or as required by law.
Cookies and analytics
Cookies help keep your cart active, remember preferences and understand site performance. You can control optional cookies through your browser settings, although blocking essential cookies may prevent checkout or account features from working correctly.
Retention and security
We retain information only for as long as needed to provide services, meet accounting or legal obligations, resolve disputes and prevent misuse. We use reasonable technical and organisational safeguards, but no online service can promise absolute security.
Your choices and rights
Depending on applicable law, you may ask to access, correct or delete personal information, withdraw marketing consent or raise a privacy concern. Some order records may need to be retained for legal or accounting reasons.
Send a request to hello@bharathomeopathy.in with enough information for us to verify and respond to your request.
Updates to this policy
We may update this policy as our services or legal obligations change. The latest version will always appear here with its effective date.