Order cancellations
Contact us as soon as possible if you need to cancel. We can usually cancel an order before it has been packed or handed to the carrier. Once dispatched, the order will follow the return rules below.
Damaged, defective or incorrect items
Please contact hello@bharathomeopathy.in within 48 hours of delivery if an item arrives damaged, leaking, defective or different from what you ordered. Include your order number and clear photographs of the product, batch details, outer packaging and shipping label.
After review, we may arrange a replacement, refund or another appropriate resolution at no additional product cost.
Eligible returns
For hygiene and safety, ingestible, personal-care and wellness products can be returned only when they are unopened, unused, in their original sealed packaging and requested within 7 days of delivery.
- The original seal, labels, accessories and packaging must be intact.
- Proof of purchase and the order number are required.
- A return must be approved before it is sent back.
Items we cannot accept
- Opened, used, altered or unsealed wellness and personal-care products.
- Items damaged after delivery through improper storage or handling.
- Clearance, final-sale or complimentary items unless they arrived defective.
- Returns requested outside the stated period without a statutory right to return.
Return shipping
If we sent a damaged, defective or incorrect item, we will arrange or reimburse reasonable return shipping. For other approved returns, return shipping may be deducted from the refund. Please use trackable packaging and do not send a parcel until our team confirms the return instructions.
Refund timing
Approved refunds are initiated to the original payment method after the returned item is received and inspected. Processing commonly takes 5–10 business days after approval, although your bank or payment provider may require additional time.
Original delivery charges are not normally refundable unless the order was incorrect, damaged or defective.